F.A.Q.

If you want to know more about euPago, what type of services we offer and the benefits of having us as a partner for growth, read on.

Who?

How can I become a euPago customer?

To be a euPago customer and begin receiving payments by Multibanco & Payshop references, you only have to send us the necessary documentation. You do not have to set up a company or be an individual entrepreneur.

Is my money safe?

Yes, it is. Our company is a payment institution that rigorously implements the regulator's recommendations (Central Bank of Portugal), and is constantly evaluated by the same entity. It's impossible to be more safer.

A payment institution? What is it?

Payment institutions are entities authorized to provide and execute payment services throughout the European Community.

How?

Do I need to have an online store to use euPago services?

No. You can generate and send references via e-mail through your client area. In addition, we have developed methods that integrate our system with various e-commerce platforms, such as: Magento, osCommerce, OpenCart, PrestaShop, etc. We also developed a powerful API.

API? Prestashop? I don't understand anything at all... I just want to use Multibanco & Payshop on my website. Does it have any additional costs?

If you are not a computer expert or your company doesn't have an IT department, you can use ours. Nothing is impossible for our team and we have the right solution for you at no extra cost.

Okay, I'm in! What do I have to do now?

Contact us and we will do the rest. Do you know which pricing plan best suits your business model? Not yet? Make a simulation and know how much you can save by choosing the pricing plan that best suits you.

I issued many references, but unfortunately not all of them have been paid. Do I have to pay the outstanding references?

No, you only pay for each reference that has been paid by your customers.

How do I know that my customer has already made the payment?

You receive our real-time notification by e-mail, SMS or directly on your online store. Just a minute later and you already know that the order was paid!

And is there no possibility of confusion? How do I know that the reference "X" belongs to the customer "Y"?

It is simple: we allow you to associate a reference to an identifier that you have created. It can be a number, a name, etc. That's up to you. You know better than anyone how to run your business.

And now that the reference has already been paid, where is my money?

Good question. It is very important to know where our money is! The amount paid goes from the customer's account to an account of SIBS / Payshop. The funds are then sent to a bank account of our company before we send them to your bank account. All the institutions - SIBS, Payshop and euPago - are payment institutions regulated by the Central Bank of Portugal. Your money is in good hands!

And when do I get my money?

The transfers we make to our customers account are made daily. euPago will make the payment until the 1st working day following the receipt of payment, unless some force majeure issues occur. In these cases, we will make the transfer until the second working day following the day we receive the payment.

A customer contacted me saying that eupago.pt appeared in his bank statement. Why did it happen?

In fact, your customer made a payment via our payment institution, that's the reason why our name appears in his bank statement.

When do I pay?

I just need to pay for the service. When do I pay the fees?

You don't have to worry. The fees will be deducted from the transaction amount. For example, if you receive a transfer worth of € 10.00 and you chose the plan X you will be credited a total of € 9.14.

And what about my invoice?

Invoices are not issued monthly (or at the end of the payment period). They are available immediately. Invoices are sent by e-mail, along with a full report of the movements of your account. In addition, in your client area, you will have access to all the information at any time.

MB WAY?

What is it?

MB WAY is an innovative service provided by SIBS, which you allows to associate one or more bank cards to your mobile phone number. You can then do your shopping or immediate transfers in a simple, convenient and faster way through your smartphone or tablet.

You don't have to worry. The fees will be deducted from the transaction amount. For example, if you receive a transfer worth of € 10.00 and you chose the plan X you will be credited a total of € 9.14.