Privacy policy

This privacy policy describes how we collect, store, use and protect your personal information.

We reserve the right to change this policy at any time by publishing a revised version on our website. The revised version will take effect from the time of publication. In addition, if the revised version includes a substantial change, users will be notified at least 30 days in advance through a call of attention to such changes in the "Privacy" page of our website.

Information collection

The type of information received or collected by euPago varies depending on the nature of the activity and the relationship with it.
  • Browsing webpages:
  • When you browse the webpage of the company (including the application of payment), euPago can collect information about the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet service provider, as well as anonymous statistical data of the website. This information is collected for security reasons and to assess the effectiveness of the webpage of the company.

    We alsocollect, store and process information in order to provide better services and customized information and communication systems. For this purpose, we use the so-called cookies at various points of our webpages. Cookies are used to facilitate the use of our services and to make them more effective and safe. Cookies are small text files stored on your computer and stored by your web browser. Our company uses persistent cookies to determine if there were ever any communication between us and your computer. Persistent cookies remain on your hard drive until they are deleted or expire automatically. Most browsers accept cookies by default. You can prevent cookies from being stored on your hard drive by changing your browser settings to "Do not allow cookies". For instructions, see the manual of your browser. You can delete cookies stored on your hard drive whenever you want. Disabling cookies may affect the functionality of the offering of Internet services. So we recommend to keep the cookie function enabled. This webpage uses Google Inc. technology to collect and store, anonymously, shipping preferences of visitors for marketing purposes. The information stored in cookies are analyzed using an algorithm, so that we can provide product recommendations in the form of banners and / or ads on third-party webpages. The information generated by cookies about your use of this Web page are sent to a Google Inc. server in the USA and stored there. You can block anonymous analysis of your browsing preferences through Google deactivation links(http://www.google.com/privacy/ads/).

    Our website uses social plugins ("plugins") of the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with the logo of Facebook or the reference to "social plugin Facebook".
    If you access one of our webpages that contains one of these plugins, your browser establishes a direct connection with the Facebook servers. The plugin content is sent directly by Facebook to your browser and integrated by this webpage. Through the interaction of plugins, Facebook receives the information that the webpage in question was displayed. If you are logged into Facebook, Facebook can associate a visit to the Facebook account. If you interact with the plugins, for example by pressing the "Like" button or writing a comment, the corresponding information is sent directly to Facebook by your browser and stored there. See information on the protection of data from Facebook to learn more about the purpose and scope of data collection, the use of data by Facebook, your rights in this respect and privacy protection settings that you have at your disposal. If you do not want Facebook collecting information about you through our webpage, you can close the session on Facebook before accessing that page.

    Our Internet pages use the button "+1" social network Google Plus, owned by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The button can be identified by the number "+1" on white or colored background. Whenever you access one of our webpages where it is present this button, your browser establishes a direct connection to Google's servers. The contents of the button "+1" is directly transferred by Google to your browser and associated internet page. Therefore, we have no influence on the amount of data that Google collects via the button, but we assume that your IP address is recorded. For more information on the purpose and extent of data collection and further processing and use of data by Google as well as on the rights and settings options for protecting your privacy, consult Google's privacy policy relative to the «+1» button: http://www.google.com/intl/pt/+/policy/+1button.html If you're a Google Plus member and do not want Google to collect your personal data through our websites and assign the member data stored by Google, you must terminate your session on Google Plus before you visit one of our websites.

  • Requests for information:
  • On our website are available various names, e-mail addresses and fax numbers that you can use to request information on the webpage, the euPago services and the company in general. When you contact us by e-mail, fax or phone, euPago can store applications and their contents, including personally identifiable information that you have provided. The personally identifiable information submitted in connection with applications will be collected only with your knowledge and active participation.

  • Other provisions:
  • We may collect additional information by you or about you in other ways not specifically described here. For example, we may collect information resulting from contact with our support team or requests for direct reimbursement to a bank account. We may collect personal data at the request of a distributor / seller, in case you have provided personal data to a distributor / seller within a transaction.

  • Collection of personal data
  • The collected data are entered into the computer system, where they are treated and processed automatically in a manner approved by the National Data Protection Commission (CNDP), the data destined to the management of euPago services.

Information protection and storage

The information is stored and processed on our servers are protected by physical safeguards, electronic and procedural in accordance with applicable law. Such safeguards include the use of firewalls and data encryption systems, the control of physical access to our buildings and files, as well as the authorization to the information only to employees who need them to carry out their duties. Furthermore, we do not transmit any data to third parties, unless required by court order or if necessary to take legal action arising from fraudulent access to our Internet infrastructure. We will not transmit data for other purposes, commercial or we do not. We collect, store and process information in order to provide better services and customized information and communication systems. Furthermore, the right to access the data saved about you is-assured as well the right to know its origin and purpose of its storage. We must, however, be aware that, despite our strict safety standards, the information that you voluntarily reveal through the Internet may be used by third parties. Consequently, euPago assumes no responsibility for disclosure of information due to data transmission errors and / or unauthorized access by third parties.

Information sharing with third party

We may share information with: police and financial supervision authorities, government agencies or other parties where:
  • we are required to do so pursuant to a subpoena, court order or other legal procedures of the same type;
  • it is necessary to observe the law;
  • we believe, in good faith, that the divulgation of personal data is necessary to prevent physical damage or financial loses, report suspected illegal activities or for investigation purposes.
Sellers / distributors can share information with euPago where:
  • we are required to do so pursuant to a subpoena, court order or other legal procedures of the same type;
  • necessary to comply with the legislation in force;
  • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, report suspected illegal activities or for research purposes.

Declaration on combating money laundering and terrorist financing

euPago undertakes to fully comply with all laws and regulations in the fight against money laundering ("AML").
Our policy is to prevent the use of their services for people involved in money laundering activities, fraud and other financial crimes, including terrorist financing. We implement strict policies and procedures to detect, prevent and report suspicious activities.
In order to comply with international standards, adopted by the United Nations and the European Union, we compared the collected information with lists of persons and entities linked to groups, associations or terrorist organizations, for which should be frozen funds, other financial assets or economic resources, including those derived from property funds, directly or indirectly, owned by them or under their control.
Furthermore, we request the documentation to prove the identity of the managers of the company. If necessary, we will report the suspicious transactions to the competent authorities.

Contact us about privacy issues

If you have questions or concerns about this privacy policy, you may contact us in writing via the following e-mail address: suporte@eupago.pt.

Newsletter subscription:

In our newsletter, where you can check the latest information on euPago. Privacy protection is our top priority. Therefore it is important to know how and when we collect and use your data. The information you entered to subscribe to the newsletter will only be used for the development and delivery of our emails, always complying with the latest regulations on data protection. Of course, all data will be treated with the utmost confidentiality.
For this, we have implemented all the technical and organizational measures at our disposal. We strive to ensure the security of data in accordance with the latest standards of data protection. Thus, our security measures are constantly enhanced in accordance with the latest technological developments. You may revoke your consent for the use of your personal data at any time. You can do this, for example, via the unsubscribe function, available at the end of all newsletters. Once you cancel your subscription, all your data will be deleted in our database.
We reserve the right to change at any time this data protection statement, taking into account the latest regulations applicable in this area. If in doubt, do not hesitate to contact us via e-mail suporte@eupago.pt.